Shipping & Delivery
|DESTINATION||SHIPPING TIME STANDARD|
|United States/Canada||7-15 days|
|Australia/New Zealand||10-18 days|
|Other countries||20-50 days|
Orders are shipped within 2 business days.
Please note that the above are working days from day of dispatch. If you have ordered a pre-order item, ensure to review each product's ship date before placing your order.
Welcome to Well is proud to partner with Route , the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
* Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.
The Route App (Free)
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
Haven’t downloaded the app yet? Download here
For any questions, please contact firstname.lastname@example.org